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Terms and Conditions
INTERNATIONAL ORDERS:
For International Orders outside of Australia, Europe, and UK, please contact us for a separate quotation.
ORDER STATUS:
Customers may check the status of their order once payment is completed, by logging into the website (using ‘Client Login’), or by clicking Order Status.
For more questions, please contact us at:
+886 2 8789 8629
RETURNS AND EXCHANGES:
We provide a 100% money back guarantee if the following conditions are met:
If you find a defect with our products, please immediately contact us to let us know the details of the problem. Then simply return the items to us in its original condition.
Returned items must be shipped with its original packaging, contents, documentation and we will issue a full refund or exchange upon receipt. Please note that items will only be accepted for return if they are dispatched within 14 days from the receipt of your order.
We recommend that you send the parcel using a delivery service that insures you for the value of the goods, as we will assume responsibility only upon receiving the returned order. The shipping charges for the return are only refundable when the items are confirmed to be faulty.
YOUR PERSONAL INFORMATION:
You warrant that the personal data, which you are required to provide when you register as a customer, is true, accurate, current and complete in all respects. You will also notify us immediately of any changes by updating these details on your online account.
You agree not to impersonate any other person or entity by using a false name or a name that you are not authorised to use.
You agree and understand that we will collect and process your personal data in accordance with our Privacy Policy.
Terms of Trade
The Bag Broker is a broker only. We accept and settle all claims and disputes according to the laws of the Republic of China (Taiwan).
Actual shipment volumes may vary up to 20% in either direction from the pro forma invoice amount. The order will be settled based on actual shipped volumes.
Any quotes have a defined validity only. This validity will never exceed 30 calendar days. All pricing may be revised without prior notice.
All price quotes are in the currency listed in the quotation. As a service to our customers, we accept USD, EUR, GBP, AUD, NZD, JPY, CAD and additional currencies upon request. It is the customer’s responsibility to ensure that the correct amount is remitted.
Payment by T/T:
When paying by T/T, a 50% deposit must be paid before printing commences. Please note, however, that artwork processing can take place before the 50% deposit is paid. Once the order ships and proof of shipment is forwarded, the final 50% must be settled. The order will not be released from the freight forwarder until the balance is settled.
Payment by L/C:
The Bag Broker accepts payment by L/C for amounts over US$20,000. All L/C’s issued to us must be transferable. Moreover, The Bag Broker only accepts 100% L/C at sight and any L/C must be irrevocable. We reserve the right to have L/C’s from certain territories confirmed.
Warranty
If you find a defect in our product after purchase, contact us immediately to provide us with the details concerning the problem. Also, please ensure that any documentation showing the problem is forwarded to us immediately. We will work closely with you to ensure that any issues with the product are resolved to your satisfaction. Our resolution methods range from discounts to the complete re-manufacturing of products. However, claims received more than 6 months after the products are delivered may not be accepted.